Customers on Foundation plans are unable to invite new members

Incident Report for LaunchDarkly EU

Resolved

This incident has been resolved.

Posted Sep 19, 2025 - 08:04 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 19, 2025 - 07:34 PDT

Update

We are continuing to work on a fix for this issue.

Posted Sep 19, 2025 - 07:22 PDT

Update

We are continuing to work on a fix for this issue.

Posted Sep 19, 2025 - 06:03 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 19, 2025 - 05:08 PDT

Investigating

All customers on Foundation plans are experiencing issues inviting new members via the LaunchDarkly UI.

As a workaround, these customers can navigate to https://app.eu.launchdarkly.com/projects/default/onboarding to invite members using the onboarding page.

We are investigating a fix and will provide updates as they become available.

Posted Sep 19, 2025 - 03:53 PDT

This incident affected: Account management.